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In 2012, UPM and Grupo Santander (Santander, Isban and Produban 28) decided to create the Living Lab "The Banking Office of the Future" in the "Centro de Apoyo a la Innovación Tecnologica" (CAIT) at the Campus of Excellence Montegancedo.

Within the project, the Dem-3DTV seeks to develop:

- A visual communications system with depth perception to provide an immersive experience and proximity. The development of this telepresence system, contributes to bringing employees and costumers together, providing the sensation of a face-to-face meeting, without the need of physical presence. These new capabilities of communication systems open the door to new and better costumer-worker relationships.

- A system for the location and tracking of multiple persons in a bank office using visual information captured and processed by the system itself. With this system, it will be possible to obtain interesting data for the evaluation of bank offices, such as, the average customer waiting time or their typical behavior.